Contact Us

General Information, Comments, and Inquiries:
Write: 4110 Premier Drive, High Point, NC 27265
To place an order, call: 1-800-243-1776
Call: 1-877-803-6890
Mon-Friday: 9am-5pm EST
Sat: 8am-12pm EST (email and chat)

Customer Service

You’ll find links to answer all your questions about our products, our site, and your orders

Calif. Transparency Act

Transparency in Supply Chains

CALIFORNIA TRANSPARENCY IN SUPPLY CHAINS ACT OF 2010

The California Transparency in Supply Chains Act of 2010 is focused on eliminating slavery and human trafficking from global supply chains. This act requires companies that do business in California to disclose what efforts their organizations engage in to ensure their supply chain is free of human rights violations.

Yankee Candle’s Social Responsibility

Yankee Candle® has implemented a comprehensive corporate social responsibility program to ensure that we operate within the highest standards of business ethics and in accordance with all applicable laws and regulations.

As good corporate stewards, Yankee Candle will not work with any suppliers that engage in human trafficking and/or slavery. As part of our comprehensive social responsibility program, we conduct audits which serve as a starting point to understand suppliers’ compliance infrastructure. Issues such as human trafficking, slavery, forced/prison labor and child labor are zero tolerance violations and Yankee Candle will not conduct business with suppliers having such practices. Our audits allow us to verify that all labor at our suppliers’ factories is voluntary.

Verification

  • Our verification of social responsibility standards consists of both internal and external audits.
  • Random onsite visits at factories.
  • Worker Interviews.

Certification

  • Key program documents such as our Code of Conduct and Supplier Handbook outline our strict social responsibility requirements.
  • All Suppliers that sign the Code of Conduct must adhere to our comprehensive social responsibility requirements and are to follow all law and regulations in the jurisdictions in which our products are manufactured.

Training

  • To improve our supply chain, we work with our suppliers on an ongoing basis through: supplier training/development; capacity building; root cause analysis; and onsite visits to ensure our suppliers are meeting long-term compliance objectives.
  • Various forms of training to include: in person; roundtables; webinars; and e-learning.

Remediation

  • Comprehensive corrective action plans developed with suppliers to create long-term sustainable improvements.
  • Root-cause analysis to drive issue resolution.

For additional information about our Corporate Social Responsibility program or to view our Code of Conduct or Supplier Handbook, please visit jarden.com/suppliers.

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